Hi, I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow a 1–4-day dispatch time for your order to ship out, average shipping times are between 1 to 15 business days it depends on the delivery location.
Tracking numbers will be updated 2 - 4 days after your order has been shipped. If you don't have a tracking number after 7 business please email us at firstname.lastname@example.org
I am not in love with my order or there is an issue with my order, can it be returned?
Yes, Our return policy allows customers to return items within 30 days of purchase if they are not satisfied with their order or if there is an issue with their order. The item must be unused and in its original packaging to be eligible for return. Please contact our customer service team to initiate the return process and receive further instructions. Refer to our return policy
What is Pre-Order?
Pre-order is a purchase option that allows our customer to buy products before they are officially released or in stock. This means that customers can place an order for a product that is not yet available and secure their purchase ahead of time. We will typically provide an estimated release date for the product, and customers will be charged for the purchase when they place the pre-order. Once the product is released, We will ship the product to the customer.
Can I cancel my order?
Yes, you can cancel your order. Order must be cancelled prior to the order shipping. If the item has already shipped, then you will have to pay the cost of any shipping fees.
Please refer to Return policy
I have accidently entered the incorrect address what do I do now?
If you have misspelled or auto filled an incorrect address, not to worry, the mistake will be simple to rectify. Kindly just confirm your order confirmation and then notify us via email at email@example.com. If the given address is wrong, we can change the address to the correct one within 24 hours.
I purchased a product comes with few boxes but have only received one?
Due to the large volume and assortment of products we offer, occasionally some products get shipped separately from one another. No need to stress, your other packages should be arriving shortly.
How much is the postage?
Shipping prices vary depending on the item and the carrier. To see the shipping fees for your order, please add the item to the cart and proceed to checkout. You will be able to choose from different rates and carriers before confirming your purchase. Some items may be eligible for free shipping, which will be indicated on the product page or at checkout.
Can you discount postage?
We apologize for not being able to offer free shipping on some of our items, as they are too large and heavy to ship without extra costs. However, we have a great selection of products on sale at discounted prices, which can help you save money and offset the shipping fees. Please check out our website for the latest deals and offers. Thank you for your understanding and support. 😊
How long does shipping take?
Shipping times vary across Australia. We ship from our warehouse in Melbourne, and currently the average shipping time is between 1-15 business days, depending on your location.
Do you ship internationally?
Unfortunately, currently we don’t ship internationally.
Where are you located?
Are you Australian business?
Our warehouse is located at 36 / 2 Fastline Road, Truganina, Melbourne, Vic, Aus. 3029
Yes, we are an Australian registered business.
ABN: 16 835 481 865
I have a question that wasn't answered, can you please help?
Of course, we are here to assist you and your little one every step of the way. If you have any questions or need further assistance, please send us an email to firstname.lastname@example.org. Due to the large volume of emails received, please ensure your order number is clearly stated in the email subject, and any issues clearly defined in your email message.