Return & Refund

Returns Overview

We offer a 30-day return policy from the date of delivery.

To request a return, please contact us at info@mickymart.com.au with:

• Your order number
• A description of the issue
• Clear photos or videos where applicable

Items must be returned in original condition, unused, unassembled, and in original packaging with all tags and accessories included.

Returns or exchanges must be initiated within 14 days of submitting the return request.

 

Return Approval

• All returns require prior approval before being sent back.
• Once approved, we will provide return instructions and a shipping label (if applicable).
• Returns sent without approval may not be accepted.

 

Change of Mind Returns

If you change your mind:

• Return shipping costs are the customer’s responsibility
• Original shipping fees are non-refundable
• A 10% restocking fee will be deducted from the refund
• For items originally shipped with free delivery, the outbound shipping cost will be deducted from the refund

Returned items must be received in original condition to be eligible.

 

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your item is:

• Defective
• Damaged in transit
• Incorrect or missing

You must contact us within 7 days of receiving the item.

Once assessed and approved:

• We will repair, replace, or resend the item or affected part
• Replacement of damaged parts is only available if the item has not been assembled
• If the incorrect item was received, it must be returned in original condition before the correct item is sent

If damage occurs due to inadequate repackaging by the customer during return, the customer will be liable.

Exchanges

• Exchange requests must be made within 14 days of purchase
• Items must be unused and in original packaging

Before Dispatch

If the exchange request is made before shipping, additional shipping fees may be avoided.

After Delivery

If the item has already been delivered:

• Return shipping costs apply
• Any shipping fee difference will be deducted from the refund
• The exchanged item will be sent once the original item is received and approved

We reserve the right to refuse exchanges that do not meet these conditions.

Order Cancellations

• Cancellation requests must be made within 24 hours of placing the order
• If the order has not yet been dispatched, a 10% restocking fee and any third-party payment processing fees may apply
• If the order has already been shipped or scheduled for dispatch, shipping fees and restocking fees will be deducted from the refund.

Refunds are processed once returned items are received and inspected.

 

Refunds

• Refunds are issued to the original payment method
• Once approved, refunds are processed within 3–10 business days
• Banks or payment providers may take additional time to finalise the transaction

If more than 15 business days have passed since approval, please contact us at info@mickymart.com.au.

Warranty Policy (Australian Consumer Law)

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL).

Warranty Coverage

• All baby products are covered by a 12-month warranty for manufacturing defects and faulty workmanship
• Electrical toys and play mats are covered by a 6-month warranty

Warranty Exclusions

The warranty does not cover:

• Misuse or incorrect assembly
• Normal wear and tear
• Accidental damage
• Unauthorised repairs or modifications

 

Warranty Claims

To lodge a warranty claim:

• Provide proof of purchase
• Contact us with a description of the issue and supporting photos/videos

 

Approved claims may result in:

• Repair
• Replacement
• Refund or store credit (at our discretion)

 

ACL Rights

This warranty is in addition to your rights under Australian Consumer Law.

 

Policy Updates

We reserve the right to update or amend this policy at any time without prior notice.