All our orders are delivered during business hours.

• Once payment has been received in full, we will dispatch within 2 business days via Australia Post or other reputable Courier, unless otherwise noted on listing. 

• Delivery time will take 3 to 8 working days after dispatch depending on your location. Remote areas will require longer delivery time. If you are given a tracking number, please use it to track the delivery status of your order.

• Please confirm that your address is the correct one you send us after purchase. If an address is incorrect, you will be responsible for any fees associated with the incorrect address, if the product has already shipped. We will let you know if there is a delay for whatever reason.

• If you have a change of mind and wish to return your item after receiving it, please note we will need to deduct applicable freight fees from your refund plus a 10% restocking fee will be applied to initial payment. 

Shipping Rates

At checkout, shipping rates will be calculated based on your postal code and location. You will have the option to choose from different shipping carriers, each with their own rates and delivery times. Please note that shipping rates may vary based on the carrier you choose and the weight of your order.

We strive to offer you the most competitive shipping rates possible and use a variety of carriers to ensure timely and secure delivery of your order. If you have any questions or concerns regarding shipping rates or delivery times, please do not hesitate to contact us.

Delivery & Tracking

Some of our products are separately packed in 2 or 3 parcels due to the large size. They might be delivered to you separately depending on how local delivery depot sort parcels. Please do not worry about missing package and allow next 2 - 3 business days for the other parcel's arrival after the first one.

We will dispatch your order within 2 business days from our warehouse in Melbourne. 

Please note that we don’t deliver to PO BOX address. Please make sure you have provided a correct street address during checkout on products of excessive size.

To aid in smooth and speed of delivery, ensure your address is correct during the checkout. With correct information provided.

Please allow 3 to 8 business days for product to arrive. We highly recommend providing an answerable contact number and email address as we do sometimes make call to follow up item delivery status.

Your item will be sent via Couriers please or courier depending on its size and weight.

Note: 

All our orders require a signature on delivery, if courier attempt and no one was there to receive you might get charged for redelivery depends on the courier so you might leave us note if it’s safe to leave but it doesn’t cover with freight insurance.   

COURIER

Delivery is not available on weekends, public holidays or after business hours.

We aid to provide door to door delivery for every customer. However, buyers in remote areas may be required to collect item from their nearest freight depot. Please ensure if you have any questions about the re-delivery service, we are always here to back you up.

A calling card will be left at front door for you to arrange a delivery if no one attend to first delivery.

Original delivery fee will be charged if parcel returns to our warehouse due to incorrect address or failure to respond to calling card left by courier driver.

PICKUP

Pick up is available from 36 / 2 Fastline Road Truganina, Melbourne by Appointment. Please Contact us to confirm stock availability prior to collection.

All the orders are trackable and tracking information will be supplied as soon as we dispatch the orders.

Note: 

We apologise for the inconvenience, but in order to ensure that the customer is the rightful owner of the order, please bring Driver license and credit card of the purchase along with confirmation order number when they come to collect it. Otherwise, we will have to cancel the order.

Additionally, if someone else is picking up the order on customer's behalf, they will need to provide us with an authorisation letter via email. This is to ensure the security and privacy of our customer's orders.

Our collection policy states that all orders must be picked up within one month of the purchase date. After the free month, a monthly charge of 10% will be applied to the total purchase amount until the order is picked up. If the order is cancelled after the one-month period, a 25% restocking fee of the total purchase amount will be deducted.

We are committed to ensuring your satisfaction with your purchase, which is why we provide a 30-day return policy.

To start a return process, kindly reach out to us at info@mickymart.com.au with a detailed description and photos of the item to help us better understand the issue. Please note that the item must be in its original condition and packaging, with all tags, and must not have been used or worn.

In the event of a return, any associated shipping fees are non-refundable, and there will be a 10% restocking fee. For free shipping items, the shipping fee will be calculated and deducted from the refund amount. Please ensure that you have your order confirmation number when requesting a return. The policy requires that all returns or exchanges be made within 14 days from the date of the initial request of return or exchange. 

We will approve your return before providing you with a shipping label and instructions on how to return the item. Do not send anything back without prior approval from us, as we will be unable to accept it. For any questions regarding the return process, please contact us at info@mickymart.com.au.

Damages and issues 

We strive to ensure your satisfaction with your purchase. If you are not satisfied with your order, you can return the item to us in its original or similar packaging by reaching out to us at info@mickymart.com.au.

 Please note that any shipping costs associated with the return will not be refunded. If the item is damaged in transit due to inadequate packing, the customer will be liable for any damages.

If the item is defective, damaged, or not what you ordered, please contact us within 7 days of receiving it. We will take care of the shipping and send you a new item. However, we can only replace damaged parts if the item has not been assembled.

Please inspect the item for any damages or defects upon receipt. If you receive the wrong order, please be patient while we rectify the situation. Once we receive the wrong item back in its original condition, we will send you the correct item.

Change Of Mind

We understand that you may change your mind or not be satisfied with the order you received. If you wish to return it, please contact us. Please note that you will be responsible for shipping costs, and any applicable charges will be deducted from your refund as per our 30 days return policy. 

Exchanges

"If you have purchased an item that you would like to exchange, please contact us immediately before we ship the item to avoid any shipping fees. If the value of the exchange item is higher than the item you originally ordered, we will calculate the difference in price and any shipping fee difference and send you an invoice to pay the outstanding balance before processing your order.

If you have already received the item and would like to exchange it, any associated shipping fees will be deducted from the refund amount. We ask that you wait until we receive the item back before we send the new or exchanged item.

Please note that all exchange requests must be made within 14 days of the original purchase date, and the item must be in its original condition with all tags and packaging intact. We reserve the right to refuse any exchange requests that do not meet these requirements."

Cancellation

To cancel an order you mistakenly placed, please inform us within 24 hours of placing the order. Please be aware that a 10% restocking fee and any applicable third-party payment deductions will be deducted from your refund.

To receive a refund and cancel your purchase, kindly inform us in advance. In case the item has already been shipped or scheduled for collection, we will deduct a 10% restocking fee and shipping fees from your refund.

Once we receive the returned item at our location, we will process your refund and refund it to your original payment method.

Refunds

Once we receive and examine your return, we will inform you about the approval or disapproval of your refund.

If approved, the refund will be automatically processed through your initial payment method, and you can expect to receive it within 3 to 10 business days.

However, please keep in mind that it may take some time for your bank or payment provider to process and post the refund. If more than 15 business days have passed since the approval of your return, please contact us at Info@mickymart.com.au.

Warranty Policy:

 Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:

Hi, I just placed an order, when will it ship?

We try our best to ship items as fast as we can. Please allow a 1–4-day dispatch time for your order to ship out, average shipping times are between 1 to 15 business days it depends on the delivery location.

Tracking numbers will be updated 2 - 4 days after your order has been shipped. If you don't have a tracking number after 7 business please email us at info@mickymart.com.au

I am not in love with my order or there is an issue with my order, can it be returned?  

Yes, Our return policy allows customers to return items within 30 days of purchase if they are not satisfied with their order or if there is an issue with their order. The item must be unused and in its original packaging to be eligible for return. Please contact our customer service team to initiate the return process and receive further instructions. Refer to our return policy

What is Pre-Order?  

Pre-order is a purchase option that allows our customer to buy products before they are officially released or in stock. This means that customers can place an order for a product that is not yet available and secure their purchase ahead of time. We will typically provide an estimated release date for the product, and customers will be charged for the purchase when they place the pre-order. Once the product is released, We will ship the product to the customer.

Can I cancel my order?

Yes, you can cancel your order. Order must be cancelled prior to the order shipping. If the item has already shipped, then you will have to pay the cost of any shipping fees.

Please refer to Return policy

I have accidently entered the incorrect address what do I do now?

If you have misspelled or auto filled an incorrect address, not to worry, the mistake will be simple to rectify. Kindly just confirm your order confirmation and then notify us via email at info@mickymart.com.au. If the given address is wrong, we can change the address to the correct one within 24 hours. 

I purchased a product comes with few boxes but have only received one?

Due to the large volume and assortment of products we offer, occasionally some products get shipped separately from one another. No need to stress, your other packages should be arriving shortly. 

How much is the postage?

Shipping prices vary depending on the item and the carrier. To see the shipping fees for your order, please add the item to the cart and proceed to checkout. You will be able to choose from different rates and carriers before confirming your purchase. Some items may be eligible for free shipping, which will be indicated on the product page or at checkout.

Can you discount postage?

We apologize for not being able to offer free shipping on some of our items, as they are too large and heavy to ship without extra costs. However, we have a great selection of products on sale at discounted prices, which can help you save money and offset the shipping fees. Please check out our website for the latest deals and offers. Thank you for your understanding and support. 😊

How long does shipping take?  

Shipping times vary across Australia. We ship from our warehouse in Melbourne, and currently the average shipping time is between 1-15 business days, depending on your location.

Do you ship internationally?

Unfortunately, currently we don’t ship internationally.

 Where are you located?

Our warehouse is located at 36 / 2 Fastline Road, Truganina, Melbourne, Vic, Aus. 3029

ABN: 16 835 481 865

I have a question that wasn't answered, can you please help?

Of course, we are here to assist you and your little one every step of the way. If you have any questions or need further assistance, please send us an email to info@mickymart.com.au. Due to the large volume of emails received, please ensure your order number is clearly stated in the email subject, and any issues clearly defined in your email message.